Returns & Refunds Policy

We want you to be satisfied with every order. If an item is not right for you, you may return it within 30 days of delivery.

Return conditions

• Items must be unused, undamaged and returned in their original packaging.
• For hygiene and safety reasons, opened fishing line, opened bait and used lures cannot be returned.
• Proof of purchase (order number or order confirmation email) is required.

How to start a return

Email [email protected] with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address.

Refunds

Once the returned item is received and inspected, we issue a refund to the original payment method within 5–10 business days. Original shipping costs are not charged on any order, so there is no shipping fee to deduct.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.

Contact

kelvo Inc.
13 Newell St, Pittsfield, MA 01201, United States
Phone: 413-347-1307
Email: [email protected]